We want you to love your new dress and have created a flexible returns policy should there be an issue with your product. Please see the return policy and stipulations below.
WE ARE HAPPY TO ACCEPT EXCHANGES OR REFUND FOR FULL PRICE IN STOCK ITEMS OR ISSUE A CREDIT NOTE WITH IN 7 DAYS OF PURCHASE PROVIDED THE ITEM IS RETURNED IN THE SAME CONDITION IT IS SOLD IN WITH TAGS ON AND NO DISCERNIBLE ORDURS, MARKS OF EVIDENCE OF WEAR.
REFUNDS / EXCHANGE/ CREDIT WILL NOT BE ISSUED FOR ANY SALE ITEMS OR CLEARANCE ITEMS FOR CHANGE OF MIND, ONLY IF REQUIRED BY LAW
No returns, exchange or credit on any Back Order products- once ordered these are yours to keep. In store orders that are not collected within the time frame stipulated in the back order contract will have their item returned to stock and customer will lose their 50% deposit.
Refunds will not be given in the event of the cancellation of your occasion or delays on orders being delivered due to circumstances beyond our control including but not exclusive to: Coronavirus, postage delays, customs issues, weather events, School closures. After Dark will do our best to contact any relevant bodies on your behalf to try and remedy any issues.
Please note in the event of an exchange- We will swap a garment over once only. No refund/exchange/credit note will be provided after first refund/exchange/credit note is issued. The second gown you choose belongs to you unless faulty and refund required by law.
After Dark will not be liable for losses during postage.
After Dark does not pay for postage of return items or replacement items
After Dark has the right to refuse a return for refund, credit or exchange if it is not in a re-sellable condition.
After Dark will not accept the return if there are signs to suggest the item has been worn eg soiled, makeup stains or odour.
A photographic log of items being shipped is kept in store as part of our quality control.
Store credit is valid for one year from date of issue.
After Dark does NOT sell pre loved/second hand goods however, some products come from our retail store stock. We quality control all items to make sure you are receiving the perfect dress or gown.
SPECIAL BACK ORDERS
Special order/ Back orders are not refundable unless required by law for faulty items.
These items are being made especially for you and are not necessarily colours or sizes we stock.
Please read all information pertaining to any product of interest so you fully understand the BACK ORDER INFORMATION. Please be sure of your choice for back orders.
Clearance items have been priced according to their condition.
Clearance items are NOT brand new stock at very cheap prices.
Clearance items may include but are not exclusive to the following:
- fabric pulls or damage
- seam issues
- zipper issues
- missing beading or jewelling
- out of season stock
- ex-sample stock from bridesmaid department.
After Dark will not accept returns on clearance items. Product will be sent back to you if you attempt to return them.
No refund or store credit will be provided on clearance items, they are sold as is.
Faults or issues will be disclosed to you at the time of purchasing a clearance item if there are any to disclose.
You can opt out of the sale at the stage of being informed of the issues however, if you agree to go ahead with the purchase the item is yours to keep and no return will be accepted.
We are happy to provide current imagery of any clearance items before you make a purchase to help you make your decision. Please get in touch at firstname.lastname@example.org with any concerns. We can certainly email or text you pictures.
We have a thorough quality control process to ensure your product is perfect. Although it is rare, we are happy to offer a return if an item has a manufacturer fault.
When we receive the item it will be assessed in store and you will be notified of the outcome as to whether or not it is deemed as faulty in accordance with company policy and guidelines and consumer law.
If the item is faulty After Dark reserves the right to fix the fault where possible and return the garment to you. In the event this is not possible we will replace or refund the value of the item.
If you were informed the item is faulty at the time of purchase you will not be eligible for a return for the disclosed fault.
The process of assessment and repair may take up to 2 weeks from when the garment is received. If for any reason it will take a longer period of time the customer will be notified.
This policy is not intended to replace, limit or exclude any rights available to you under Australia Consumer Law.
For any further queries regarding deliveries or returns please get in touch at email@example.com
Orders placed between 10 & 5pm will be processed the following business day (Monday-Friday). Orders placed on Fridays will be processed the following Monday (This excludes public holidays where the order will be processed the following business day). We will endeavour to process and ship items the same day order, however we allow one day for potential delays.
All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive a confirmation email containing tracking information where applicable.
For all shipping we use Express Post Australia. Please see below for expected delivery time frames. This service enables you to track your order and service incurs a flat fee of $25
Please leave comments in the section provided if your order is for a specific wear date or you have delivery specifications, for example ‘please leave with reception’, ‘please leave parcel on veranda’, ‘please take to Post office is no one home’, ‘please leave if no one home’ etc
Please allow shipping delays around busy holiday periods such as Christmas and New Year or Public Holidays.
Domestic delivery option time frames
Estimate Delivery Times
Within Metropolitan/CBD areas:
VIC 1-2 business days
NSW, ACT 2-3 business days
WA, NT 3-5 business days
QLD 3-5 business days
Rural or country locations 7-10 business days (Your address is classified as rural or country if it is outside of the Metropolitan zone, this can be anywhere from 30 minutes outside the CBD and beyond).
We offer International shipping with out direct contact to New Zealand, United States and the United Kingdom.
Flat rate shipping fee for International parcels to these areas is $50.
International shipping can take up to 14 Business Days.- Delays in shipping likely due to the large influx of online orders and strain on the postage system thanks to Covid 19.
Any interest from international customers in other locations must contact After Dark Boutique directly via email to express interest in an item.
All international transactions and shipping information from other regions will be handled via direct contact only.