COVID 19 UPDATE- CHANGES TO RETURN POLICY EFFECTIVE IMMEDIATELY (PUBLISHED 16th November 2020)
DUE TO THE CLUSTER OUTBREAK OF COVID 19 IN ADELAIDE, SOUTH AUSTRALIA OUR RETURNS POLICY HAS UNDERGONE DRASTIC CHANGES.
WE WILL NOT BE ACCEPTING ANY RETURNS OR EXCHANGES UNDER ANY CIRCUMSTANCES. ONCE AN ITEM LEAVES OUR PREMISES IT CANNOT RETURN.
The below is our standard returns policy that applies only when there is no community transmission and no active cases in S.A. Until further notice the below information does not apply and the above policy is enforced. CONTACT US VIA EMAIL FOR ANY QUERIES.
We want you to love your new dress and have created a flexible returns policy should there be an issue with your product. Please see the return policy and stipulations below.
If you’re looking to return a faulty or incorrect item please get in touch at email@example.com so we can get this organised for you.
At After Dark if you are not 100% happy with your full priced item you can return it for an exchange or credit note provided it meets the following criteria:
- claims must be made within 48 hours of receiving the item
- goods retain product tags intact as per when the item was shipped
- item is unworn
- item has no makeup stains or soiling.
After Dark will not be liable for losses during postage
We understand the current global pandemic is of great concern however, refunds will not be given in the event of the cancellation of your occasion or delays on orders being delivered due to the outbreak of Coronavirus. Government action in Australia and globally including closure of schools or events is out of our control and After Dark will not be liable to compensate anyone for these policies in the form of a refund, credit note or exchange.
After Dark does not pay for postage of return items or replacement items
After Dark has the right to refuse a return for refund, credit or exchange if it is not in a re-sellable condition.
After Dark will not accept the return if there are signs to suggest the item has been worn eg soiled, makeup stains or odour.
A photographic log of items being shipped is kept in store as part of our quality control.
Store credit is valid for one year from date of issue.
After Dark does NOT sell pre loved/second hand goods however, some products come from our retail store stock. We quality control all items to make sure you are receiving the perfect dress or gown.
SALE/PROMOTIONAL ITEM RETURNS
No refunds or exchange of Sale / Promotion items unless required by law.
SPECIAL BACK ORDERS
Special order/ Back orders are not refundable unless required by law for faulty items.
These items are being made especially for you and are not necessarily colours or sizes we stock.
Please read all information pertaining to any product of interest so you fully understand the SPECIAL ORDER INFORMATION. Please be sure of your choice for special orders/back orders.
FULL PRICE RETURNS
Items purchased at full price may be returned for exchange or credit note only provided the return conditions listed above under RETURNS heading are satisfied and within 48 hours of reviving the item.
We understand the current global pandemic is of great concern however: Refunds will not be given in the event of the cancellation of your occasion or delays on orders being delivered due to the outbreak of Coronavirus. Government action in Australia and globally including closure of schools or events is out of our control and After Dark will not liable to compensate anyone for these policies in the form of a refund, credit note or exchange.
Clearance items have been priced according to their condition.
Clearance items are NOT new stock at very cheap prices.
Clearance items may include but are not exclusive to the following:
- fabric pulls or damage
- seam issues
- zipper issues
- missing beading or jewelling
- out of season stock
- ex-sample stock from bridesmaid department.
After Dark will not accept returns on clearance items. Product will be sent back to you if you attempt to return them.
No refund or store credit will be provided on clearance items, they are sold as is.
Faults or issues will be disclosed to you at the time of purchasing a clearance item if there are any to disclose.
You can opt out of the sale at the stage of being informed of the issues however, if you agree to go ahead with the purchase the item is yours to keep and no return will be accepted.
We are happy to provide current imagery of any clearance items before you make a purchase to help you make your decision. Please get in touch at firstname.lastname@example.org with any concerns. We can certainly email or text you pictures.
We have a thorough quality control process to ensure your product is perfect. Although it is rare, we are happy to offer a return if an item is faulty.
When we receive the item it will be assessed in store and you will be notified of the outcome as to whether or not it is deemed as faulty in accordance with company policy and guidelines and consumer law.
If the item is faulty After Dark will offer repair, replace or refund the value of the item plus delivery charges.
If you were informed the item is faulty at the time of purchase you will not be eligible for a return for the disclosed fault.
The process of assessment and repair may take up to 2 weeks from when the garment is received. If for any reason it will take a longer period of time the customer will be notified.
This policy is not intended to replace, limit or exclude any rights available to you under Australia Consumer Law.
Orders placed between 10 & 5pm will be processed the following business day (Monday-Friday). Orders placed on Fridays will be processed the following Monday (This excludes public holidays where the order will be processed the following business day). We will endeavour to process and ship items the same day order, however we allow one day for potential delays.
All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive a confirmation email containing tracking information where applicable.
For all shipping we use domestic courier service, Couriers Please. Please see below for expected delivery time frames. This service enables you to track your order and the added security of sign on delivery. Our courier service incurs a flat fee of $19.
Please leave comments in the section provided if your order is for a specific wear date or you have delivery specifications, for example ‘please leave with reception’, ‘please leave parcel on verandah, no signature required’
All Couriers Please parcels require a signature upon delivery. Must request ‘no signature’ if you need the parcel left. Email or text message will be provided direct from the courier company for you to track your item or change delivery details.
Please allow shipping delays around busy holiday periods such as Christmas and New Year or Public Holidays.
Domestic delivery option time frames
Couriers Please with tracking
Within Metropolitan/CBD areas:
VIC 1-2 business days
NSW, ACT 2-3 business days
WA, NT 5-7 business days
QLD 5-7 business days
Rural or country locations 7-10 business days (Your address is classified as rural or country if it is outside of the Metropolitan zone, this can be anywhere from 30 minutes outside the CBD and beyond).
We offer International shipping with out direct contact to New Zealand, United States and the United Kingdom.
Flat rate shipping fee for International parcels to these areas is $50.
International shipping can take up to 14 Business Days.
Any interest from international customers in other locations must contact After Dark Boutique directly via email to express interest in an item.
All international transactions and shipping information from other regions will be handled via direct contact only.