We want you to love your new dress and have created a flexible returns policy should there be an issue with your product. Due to the nature of our products however, we do not accept returns or refund for change of mind.
To choose the best size for you, we recommend choosing your size based on your measurements of your bust, waist and hips and the measurements on the designers size chart which is found on our site. If you are between sizes we recommend choosing the larger size so that it can be altered and tailored to your body for the perfect fit. It is usually not possible to let a dress out. For IN STOCK FULL PRICE ITEMS, you may be granted a ONE TIME exchange for an alternate size, if the alternate size is available or a full refund of the dress price only. Postage costs are non refundable. Please note that an exchange fee may apply upon approval. Exchanges and refunds DO NOT apply to special ordered items.
All our products are thoroughly inspected prior to shipping to assure that you receive your order in perfect condition. Although it is rare, if you receive a faulty item you MUST submit a return request via email to firstname.lastname@example.org within 3 days of receiving your order. An After Dark representative will then contact you and provide you with an exchange for the same style, size and colour subject to availability or store credit. Refunds will only be given for faulty items where an exchange is not possible.
No returns or refunds are possible on sale/reduced items for incorrect choice unless required by law.
Our store credit expires after 12 months. It can be applied to any products seen on our website that are available. Any remaining balance can only be applied to another order; it cannot be exchanged for any type of refund. Orders purchased with store credit cannot be exchanged after the order has been shipped.
Orders placed between 10 & 5pm will be processed the following business day (Monday-Friday). Orders placed on Fridays will be processed the following Monday (This excludes public holidays where the order will be processed the following business day). We will endeavor to process and ship items the same day order, however we allow one day for potential delays.
All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive a confirmation email containing tracking information where applicable.
For all shipping we use domestic courier service, Couriers Please. Please see below for expected delivery time frames. This service enables you to track your order and the added security of sign on delivery. Our courier service incurs a flat fee of $15.
Please leave comments in the section provided if your order is for a specific wear date or you have delivery specifications, for example ‘please leave with reception’, ‘please leave parcel on verandah, no signature required’
All Couriers Please parcels require a signature upon delivery. Must request ‘no signature’ if you need the parcel left. Email or text message will be provided direct from the courier company for you to track your item or change delivery details.
Please allow shipping delays around busy holiday periods such as Christmas and New Year or Public Holidays.
Domestic delivery option time frames
Couriers Please with tracking
Within Metropolitan/CBD areas:
VIC 1-2 business days
NSW, ACT 2-3 business days
WA, NT 4-5 business days
QLD 3- 5 business days
Rural or country locations 5-7 business days (Your address is classified as rural or country if it is outside of the Metropolitan zone, this can be anywhere from 30 minutes outside the CBD and beyond).
We offer International shipping with out direct contact to New Zealand, United States and the United Kingdom.
Flat rate shipping fee for International parcels to these areas is $50.
International shipping can take up to 14 Business Days.
Any interest from international customers in other locations must contact After Dark Boutique directly via email to express interest in an item.
All international transactions and shipping information from other regions will be handled via direct contact only.