Delivery & Returns

RETURNS

We want you to love your new dress and have created a flexible returns policy should there be an issue with your product. Due to the nature of our products however, we do not accept returns or refund for change of mind or on special orders. The returns policy applies to IN STOCK product only.

To choose the best size for you, we recommend choosing your size based on your measurements of your bust, waist and hips and the measurements on the designers size chart which is found on our site. If you are between sizes we recommend choosing the larger size so that it can be altered and tailored to your body for the perfect fit. It is usually not possible to let a dress out. For IN STOCK FULL PRICE ITEMS, you may be granted a ONE TIME exchange for an alternate size, if the alternate size is available. Please note that an exchange fee will apply upon approval. Exchanges DO NOT apply to special ordered items.

All our products are thoroughly inspected prior to shipping to assure that you receive your order in perfect condition. Although it is rare, if you receive a faulty item you MUST submit a return request via email to adelaide@afterdarkboutique.com.au within 3 days of receiving your order. An After Dark representative will then contact you and provide you with an exchange for the same style, size and colour subject to availability or store credit. Refunds will only be given for faulty items where an exchange is not possible.

No returns or refunds are possible on sale/reduced items unless required by law. No returns or exhcnages are possible for special order product. Please be sure of your size and colour choice as we cannot offer a return or exchange for change of mind on special order product.

Our store credit expires after 12 months. It can be applied to any products seen on our website that are available. Any remaining balance can only be applied to another order; it cannot be exchanged for any type of refund. Orders purchased with store credit cannot be exchanged after the order has been shipped.

 

DELIVERY

Order processing

Orders placed between 10 & 5pm will be processed the following business day (Monday-Friday). Orders placed on Fridays will be processed the following Monday (This excludes public holidays where the order will be processed the following business day). We will endeavour to process and ship items the same day order, however we allow one day for potential delays.

All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive a confirmation email containing tracking information where applicable.

Domestic Delivery

At this stage Express domestic postal service is the only available option. This enables you to track your order. The Express postal service will incur an additional charge of $20.

Domestic delivery options

Service
Standard Australia Post
Express Post

Delivery
5 – 10 business days
1-3 business days

 

International Shipping

Any interest from international customers must contact After Dark Boutique directly via email to express interest in an item.
All international transactions and shipping information will be handled via direct contact only.