Ordering, Stock & Payment

ORDERING

Order Notifications

Once your order has been place, you will be sent an email confirming your order. Once your payment has been processed and the order has been shipped, you will receive a status update informing you of when the order was shipped.

 

Stock Availability & Special Orders

All products are subject to availability. If not in stock certain products are available for special order from the designer. The product information on the Website for any given product will specify if it is available for special order, the approximate delivery time frame or whether it is available from the store stock only and no special order is possible. Please be sure to read all provided information on special orders before placing your order as most special order have a 12 - 15 week delivery period. Special orders entails that the item is cut/made specifically for you. Please make your selections very carefully as once the order is placed cancellations are subject to a fee of 50% of the cost of the item. 

 

Order Cancellation

Your order can be cancelled without penalty so long as it has not been processed. Once an order has been processed and confirmed (payment verified and item ordered and invoiced by our designers) cancellations of stock items will incur up to a $30 cancellation fee. Once your order has shipped, you cannot cancel. Orders refused by customers upon delivery will incur re shipping costs as well as a restocking fee of up to 50% of the cost of the item.

 

Methods of Payment

afterdark.com.au accepts the following forms of payment: American Express, Visa, Master Card, Diners and PayPal.

 

Credit Card Payments

Your credit card will be authorized when you place your order. Pease note that if you cancel your order your bank can take 7-10 days to release the funds back into your account. For in stock items your credit card will be charged at the time the order is been placed. For special order items your credit card will be charged at the time the order is placed.

All customers are subject to credit card verification. Your billing address must be entered exactly as it appears on your credit card statements. If any information is different we will not be able to process your order or we may request that you submit your payment with PayPal.

 

PayPal

PayPal is a service that allows you to securely send and receive payments online and is afterdark.com.au’s preferred method of payment. It is fast, free and will protect you from credit card fraud. For more information visit www.paypal.com.

When you submit yout order using PayPal your account will be authorized for the full purchase amount. If your account is linked to a credit card or bank account, your funds could be held as a pending authorization. Your account will be charged when your order is shipped or when you confirm a later shipping date with us.

 

 International Customers

International orders will be handeled via direct contact with the store only. International transactions are subject to manual credit card verificaton that can delay the processing of your order up to 2 business days. We do accept all major credit cards for international orders but please be advised that we may request additional information to verify your payment.