ORDERING
Order Notifications
Once your order has been place, you will be sent an email confirming your order. Once your payment has been processed and the order has been shipped, you will receive a status update informing you of when the order was shipped. If your email is provided at time of order you will receive notifications from the shipping company ‘couriers please’ updating you on the state of your order. You can also track it through these up dates.
Stock Availability & Special Orders
All products are subject to availability. If not in stock certain products are available for special order from the designer. The product information on the Website for any given product will specify if it is available for special order, the approximate delivery time frame or whether it is available from the store stock only and no special order is possible. Please be sure to read all provided information on special orders before placing your order as most special order have a 10 – 12 week delivery period. Special orders entails that the item is cut/made specifically for you. Please make your selections very carefully as once the order is placed cancellations are subject to a fee of 50% of the cost of the item.
We understand the current global pandemic is of great concern however: Refunds will not be given in the event of the cancellation of your occasion or delays on orders being delivered due to the outbreak of Coronavirus. Government action in Australia and globally including closure of schools or events is out of our control and After Dark will not liable to compensate anyone for these policies in the form of a refund, credit note or exchange.
Order Cancellation
Your order can be cancelled without penalty so long as it has not been processed. Once an order has been processed and confirmed (payment verified and item ordered and invoiced by our designers) cancellations of stock items will incur up to a $30 cancellation fee. Once your order has shipped, you cannot cancel. Orders refused by customers upon delivery will incur re shipping costs as well as a restocking fee of up to 25% of the cost of the item.
Methods of Payment
afterdark.com.au accepts the following forms of payment: American Express, Visa, Master Card, Diners through the secure third party PayPal facility. Order under $200 can enter credit card information directly into the site via secure pay not Pay Pal. Both options available.
Credit Card Payments
Your credit card will be authorized when you place your order. Pease note that if you cancel your order your bank can take 7-10 days to release the funds back into your account. For in stock items your credit card will be charged at the time the order is been placed. For special order items your credit card will be charged at the time the order is placed.
All customers are subject to credit card verification. Your billing address must be entered exactly as it appears on your credit card statements. If any information is different we will not be able to process your order or we may request that you submit your payment with PayPal.
PayPal
PayPal is a service that allows you to securely send and receive payments online and is afterdark.com.au’s preferred method of payment. It is fast, free and will protect you from credit card fraud. For more information visit www.paypal.com.
When you submit your order using PayPal your account will be authorized for the full purchase amount. If your account is linked to a credit card or bank account, your funds could be held as a pending authorization. Your account will be charged when your order is shipped or when you confirm a later shipping date with us.
International Customers
International orders will be handled via direct contact with the store only. International transactions are subject to manual credit card verification that can delay the processing of your order up to 2 business days. We do accept all major credit cards for international orders but please be advised that we may request additional information to verify your payment.